Client Policies & FAQ

Booking & Appointments

All sessions are by appointment only. A valid card may be required to secure your booking. Please arrive (or be ready) at your scheduled time to receive your full session.

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Cancellation Policy

We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee.

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Late Arrival

If you are late, your session may be shortened to respect the next client’s time. Full service fees still apply.

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In-Home Session Requirements

To ensure the best experience, please provide a clean, quiet space with enough room for the massage table setup. Pets should be secured, and distractions kept minimal during your session.

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Health & Medical Conditions

Please disclose any medical conditions, recent surgeries, or areas of concern prior to your session. Post-surgical clients must follow their surgeon’s guidelines.

Some services may require medical clearance.

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HSA/FSA Eligibility

Certain services may qualify for HSA/FSA reimbursement when deemed medically necessary. Clients may be required to provide a Letter of Medical Necessity from their healthcare provider.

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Results & Expectations

Every body responds differently. While many clients notice improvements in swelling, tension, and overall comfort, results are not guaranteed and often require consistency.

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Professional Boundaries

All services are strictly professional and therapeutic in nature. Any inappropriate behavior will result in immediate termination of the session.

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Payment

Payment is due at the time of service. We accept major credit/debit cards and approved digital payments.